Reducing Post-Covid Client Attrition in Behavioral Health with AIDAN
Since 1908, COMPASS Family & Community Services has worked tirelessly to build strong children, families, and communities.
COMPASS’ programs care for people from infancy through their senior years in both Mahoning and Trumbull Counties of Ohio.
Executive Summary
Since Covid-19, the need for mental health services has increased, however treatment volume has dropped across health centers. AIDAN® Engage automatically texts patients that need an appointment and gives them schedule options to select.
Challenges
Compass along with other organizations have rapidly adapted to the Covid-19 crisis by transforming operations and moving to telehealth services. Engaging with patients in this digital-first world is a challenge.
The demand of behavioral health services has spiked, yet visit volumes are low as patients transition to new telehealth services and in office visits are slowly ramping up.
How AIDAN is helping
AIDAN Engage analyzes the data in your Electronic Health Record and recommends patients that need care.
The recommendation list is then clinically reviewed by staff and the patients receive recommended schedule options they can respond to via text.
What we are seeing
Our focus is to reduce patient attrition, to keep patients in care, that need care and to proactively reach out to patients at risk of leaving.
Over 20% of patients responded and kept future appointments. These are patients that would have been lost to attrition or had significant gaps in their treatment.
The treatment plan for patients is radically different from observed behavior – patient engagement is a is a big factor in influencing patient attrition.
A new way going forward
Partnering with patients is essential in the behavioral health fight. By engaging patients with systematic and proactive outreach we can keep patients in the care they need and dampen the impact of Covid-19.
AIDANTM provides actionable intelligence that health centers like Compass Family & Community Services can act on.
Addressing patient attrition in this critical time of Covid-19 is essential to ensuring the health of the community.
Compass is transforming their patient engagement with AIDAN® Engage
Better Patient Experience
24.5% Reduction in Patient Attrition
